Have a question?
You may find your answer in our frequently asked questions.
How may I get assistance with my online order?
Our customer care team is available 24 hours a day, seven days a week, email customercare@25janvier.com
How do I change information on my order after it has been placed?
Please contact our Customer Service department as soon as possible by telephone at +33 1 42 71 13 41 option 1 from Monday to Friday, from 9:00 a.m. to 6 p.m.ET, Thursday from 9 a.m to 7 p.m ET, saturday from 10 a.m. to 6 p.m ET, or by email under the "Contact us" section.
I just finalized my order but I still have not received the order summary.
You may experience a few minutes delay after you have placed your order and before you receive the order summary. You should also check your "Spam" inbox, as the message may have been delivered there depending on your email settings. If you still have not received an email, please contact Customer Service. They will verify that the order has been successfully placed and will correct your email address if necessary.